This privacy policy explains how Minku Apparel collects, uses, stores, and protects the information you share when you enquire about custom streetwear manufacturing, request a quote or sample, or send artwork and tech packs. As a manufacturer working with apparel brands across the USA, UK, and Europe, we treat your business information and designs as confidential, and this policy sets out exactly how.
Minku Apparel operates a custom apparel factory in Pakistan and communicates with brands by email, WhatsApp, and web form. By contacting us or submitting an enquiry, you agree to the handling of information described below. If you have any question about your data, email hello@minkuapparel.com.
Information We Collect
We collect only the information needed to quote, sample, and manufacture your order, and to communicate with you about it. This typically includes:
- Contact details – your name, brand name, email address, phone or WhatsApp number, and shipping address.
- Project information – product type, fabric and GSM preferences, decoration methods, quantities, and deadlines.
- Design materials – artwork, logos, tech packs, sketches, reference garments, and specifications you send us.
- Order and payment records – quotes, invoices, deposit and balance records, and shipping documentation.
- Correspondence – the messages you exchange with our team across email, WhatsApp, and the web form.
How We Use Your Information
Your information is used strictly to run your manufacturing project and our relationship with your brand. Specifically, we use it to prepare quotes, produce samples, manufacture and decorate your order, arrange DDP shipping, process payments, and respond to your enquiries. We also use contact details to keep you updated on production status and delivery.
Your Designs and Artwork
Your intellectual property stays yours. Artwork, logos, tech packs, and garment designs you send remain your property, and we use them only to manufacture your order. We do not reproduce your designs for other clients, resell your styles, or display your artwork publicly without your permission. Our confidentiality commitment on designs is also reflected in our terms and conditions.
How We Share Information
We share your information only with the parties needed to fulfil your order, and only to the extent required. These may include:
- Shipping and freight partners – to arrange DDP delivery and customs clearance, using your shipping address and order documentation.
- Payment processors and banks – to receive deposits and balance payments securely.
- Trusted production partners – where a specialist process is involved, always under confidentiality.
We do not share your design files with anyone outside the production of your own order.
Data Storage and Security
We store your information on secured systems and limit access to team members involved in your project. Artwork and tech packs are kept in project files used solely for your manufacturing. We apply reasonable technical and organisational measures to protect against loss, misuse, and unauthorised access. While no method of transmission is completely secure, we take practical steps to safeguard your data at every stage.
Data Retention
We retain your information for as long as needed to serve your account and to meet legal, tax, and accounting obligations. Order and payment records may be held for the period required by applicable law. Design files are retained so we can support reorders and maintain consistency across production runs, and you may ask us to delete them once your relationship with us ends, subject to any legal retention requirements.
Your Rights
Depending on your location, including the UK and EU under data protection law, you have rights over your personal data. These may include the right to access the information we hold, to correct inaccuracies, to request deletion, to restrict or object to certain processing, and to request a copy of your data. To exercise any of these, email hello@minkuapparel.com and we will respond within a reasonable period.
Cookies and Website Data
Our website may use basic cookies and analytics to understand how visitors use the site and to improve it. These help us see which pages, such as our clothing manufacturing and quote pages, are most useful to brands. You can control cookies through your browser settings. We do not use website data to identify you personally beyond what you submit through our forms.
International Transfers
Because we manufacture in Pakistan and serve brands in the USA, UK, and Europe, your information may be processed across borders as part of quoting, producing, and shipping your order. We handle all such processing in line with this policy and take steps to protect your data wherever it is processed.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version is always published on this page. Continued use of our services after an update means you accept the revised policy.
Contact Us
For any privacy question or data request, email hello@minkuapparel.com or message us on WhatsApp at +923404001486. You can also reach us through our contact page. We are happy to explain how your information is handled at any stage of your project.
Legal Basis for Processing
Where data protection law applies, including in the UK and EU, we process your information on clear legal bases. We process contact and project details to take steps at your request and to perform our manufacturing agreement with you. We process certain records to comply with legal, tax, and accounting obligations. Where we rely on legitimate interests, such as improving our service or preventing misuse, we balance those interests against your rights. Where required, we rely on your consent, which you can withdraw at any time.
Marketing Communications
We contact you primarily about your projects, quotes, samples, and orders. If we send occasional updates about our manufacturing services, you can opt out at any time by replying to the message or emailing hello@minkuapparel.com. We do not sell your details to third-party marketers, and we do not add you to unrelated mailing lists.
WhatsApp and Messaging Data
Because many brands reach us on WhatsApp, messages, images, and files you send through that channel are received and stored as part of your project record. These are handled under the same confidentiality as email and web-form submissions, and used only to quote, sample, and manufacture your order. Your messaging provider’s own privacy terms also apply to data in transit on their platform.
Third-Party Links
Our website may link to external sites, such as shipping carriers or payment providers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies when you use their services. Links from our pages, including our contact and shipping pages, are provided for convenience only.
Children’s Privacy
Our services are intended for businesses and brand owners, not children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a minor has provided us with data, contact us and we will delete it.
Keeping This Policy Current
We review this policy periodically and update it to reflect changes in our practice or the law. The version on this page is always the current one. For any privacy question, email hello@minkuapparel.com or reach us through our contact page, and to start a project, see get a quote.
Data Breach Response
We take practical measures to protect your information, and we maintain a plan for the unlikely event of a data breach. Should an incident affect your personal data, we will act promptly to contain it, assess the impact, and notify affected parties and, where required, the relevant authorities within the timeframes the law sets. Our goal is transparency and rapid action, so you are informed and protected if something goes wrong.
Questions and Requests
You are always welcome to ask how your information is handled or to exercise your data rights. Whether you want to access what we hold, correct it, or request deletion, email hello@minkuapparel.com or reach us through our contact page and we will respond within a reasonable period. Reviewing this policy before you send artwork or a tech pack is a sensible step, and once you are comfortable, you can begin a project through our quote form.